Paws, Policies and Procedures

This  training, “Paws, Policies and Procedures” is designed to help pet sitting and dog walking business owners create efficient, scalable systems that enable them to step away from daily operations confidently. It emphasizes the distinctions between policies (goals), processes (broad steps), and procedures (detailed instructions) while demonstrating how to document and implement each for consistency, repeatability, and effective training. Attendees will learn to develop SOPs that enhance service quality, streamline onboarding, and empower employees through clear guidelines, enabling the business to grow sustainably without the owner’s constant involvement.

You will learn how to:

• Identify the distinctions between policies, processes, and procedures and how each contributes to business operations.
• Create clear, actionable Standard Operating Procedures (SOPs) that enhance consistency, service quality, and efficiency.
• Master techniques for teaching, demonstrating, and observing procedures to ensure employee competence and confidence.
• Design an engaging onboarding process that integrates new employees quickly and effectively.
• Gain strategies to build systems that allow business owners to step away while maintaining high standards and smooth operations.